How do I send my item for postal repair?

Send clear photos on WhatsApp (+44 7990 202388). We will assess the damage, send a fixed quote and packaging instructions. Once you approve, post your item by Royal Mail Tracked 48 or better. We repair it and return it safely.

Do you do postal repairs from anywhere in the UK?

Yes. We accept postal repairs from anywhere in the United Kingdom. We have repaired items sent from London, Manchester, Edinburgh, Cardiff, Belfast and many other cities.

How much does it cost to post my item?

Postage is at your own cost for sending the item to us. We return it by Royal Mail Tracked and include the return postage in the repair quote.

What items can I send for postal repair?

We accept shoes, boots, designer bags, handbags, luggage, suitcases, leather jackets, leather clothing, belts, wallets and most leather goods by post. Larger items such as car seats or sofas must be brought to the studio in Banstead.

UK-Wide Service

Postal Repairs

Not local to Banstead? Send your item by Royal Mail from anywhere in the UK. Photo assessment on WhatsApp, fixed quote before any work begins, expert repair, safe return to your door.

Start on WhatsApp Browse Repair Types

How It Works

Five steps. No surprises. Your item repaired and back with you.

1
Send Photos on WhatsApp
Take clear photos of the item - full view, close-up of the damage, inside label if relevant, and sole or underside for footwear. Send them to us on WhatsApp.
2
Receive Assessment & Fixed Quote
Our craftsman reviews the photos personally and sends a fixed quote with a clear description of what will be done. No hidden charges.
3
Post Your Item
Once you approve the quote, pack your item securely (we send packaging tips if needed) and post it to us at 49 Nork Way, Banstead, SM7 1PB by Royal Mail Tracked 48 or better.
4
Expert Repair & Care
Your item is repaired by our craftsman using premium materials. 30+ years of experience, Vibram training and Charles Birch recognition behind every job.
5
Safe Return to Your Door
We pack your repaired item carefully and return it by Royal Mail Tracked. Return postage is included in the quote.

What We Accept by Post

Shoes & Boots

Resoling, heels, stitching, cleaning, recolouring, Vibram soles, orthopaedic modifications.

Bags & Handbags

Handle repair, strap repair, zip replacement, corner repair, cleaning, conditioning, recolouring.

Luggage & Suitcases

Wheel repair, zip repair, handle repair, lock repair, corner repair. Includes RIMOWA-style cases.

Leather Clothing

Leather jacket zip replacement, sleeve repair, stitching, recolouring, cleaning.

Wallets & Small Leather

Zip repair, stitching, cleaning, recolouring, edge paint touch-up.

Saddlery & Equestrian

Bridles, girths, stirrup leathers, riding boots. Safety items assessed individually.

Studio-only (cannot be posted): car seats, sofas, large furniture and interior leather. Please visit us in Banstead or contact us to discuss.

30+ Yearshands-on craft experience

Fixed Quoteagreed before any work begins

Royal Mail Trackedreturn included in quote

Photo Assessmentreviewed by the craftsman personally

Send Your Item To

The Cobbler's Studio by YouGee
49 Nork Way
Banstead
Surrey
SM7 1PB
United Kingdom

Please use Royal Mail Tracked 48 or better. Include your name and contact number inside the parcel. Do not use untracked or standard postage for valuable items.

Common Questions

How do I send my item for postal repair?: Send clear photos on WhatsApp to +44 7990 202388. We assess the damage, send a fixed quote and packaging instructions. Once you approve, post your item to our studio in Banstead by Royal Mail Tracked 48 or better.
Do you repair items sent from anywhere in the UK?: Yes - we accept postal repairs from anywhere in the United Kingdom. London, Manchester, Edinburgh, Cardiff, Belfast, and everywhere in between.
What items can I send by post?: Shoes, boots, designer bags, handbags, luggage, suitcases, leather jackets, belts, wallets and most leather goods travel well by post. Bulky items such as car seats or large furniture are studio-only.
How much does postage cost?: Sending your item to us is at your own cost. We return it by Royal Mail Tracked and include the return postage in the repair quote - so you always know the total upfront.
How long does a postal repair take?: Most repairs take 3-7 working days from receipt, depending on the work involved. We let you know the expected timeframe in the quote.
Do I need to do anything special to package my item?: Wrap it in tissue or bubble wrap, place in a sturdy box, and seal with plenty of tape. Avoid using thin poly bags. We send specific packaging tips with every quote if needed.

Ready to Get Started?

Send us clear photos on WhatsApp and we'll come back with a fixed quote - usually within one working day.

Send Photos on WhatsApp